The Client and their guardian/family are informed about the shift timings and schedule. The support worker will receive a final briefing on their role and responsibilities when supporting the client.
The shortlisted Profiles are discussed with the client and a support worker is matched to a client,
Suitable support workers are shortlisted based on the client’s preferences as well as the support worker availability.
The client is contacted over the phone or a client liaison meets them at their house to complete their intake process. This process includes gathering additional information from the client such as their requirements in terms of supports as well as their preferences with regards to the support worker being assigned (i.e. Gender, Race, Ethnicity, etc.) as well as the days and timings they would like to book their shifts on. A client risk assessment and an environment risk assessment will also be completed. The clients will also be informed of their rights and responsibilities, as well as cosy home care’s privacy policies.
The client is contacted over the phone to notify them of the referral received and to book a meeting with them either over the phone or face to face to complete the intake process.
The Referee is contacted over the phone regarding the referral details. This helps us gather as much information as possible from the Referee before initial contact is made with the client.
A Referral is sent either through the website or by email. A confirmation email is sent to the referee regarding the referral received.
